RETURN & REFUND POLICY
Last updated: October 2026
At Petal & Pebble, we want you to love the little things you choose to bring into your life. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
RETURN ELIGIBILITY
To be eligible for a return, your item must:
• Be requested within 30 days of delivery.
• Be unused and unworn.
• Be in the same condition in which it was received.
• Include the original packaging and gift box.
To request a return, please contact us at support@petalpebble.com with your order number and reason for the return.
Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs when returning an item due to a change of mind or personal preference.
If your order arrives damaged, defective, or incorrect, please contact us at support@petalpebble.com as soon as possible. In these situations, we will work with you to provide an appropriate solution and, when applicable, cover the necessary return or replacement shipping costs.
We recommend using a trackable shipping method for authorized returns.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item is damaged, defective, or different from what you ordered, contact us at support@petalpebble.com with:
• Your order number
• A description of the issue
• Clear photos of the item and packaging
We will review the situation and work with you to make it right.
REFUNDS
Once your return is received and inspected, we will notify you regarding approval of your refund.
If approved, the refund will be issued to the original payment method used for your purchase.
Please note that banks and payment providers may require additional time to process and display the refund on your account.
NON-RETURNABLE ITEMS
Items may not be eligible for return if they:
• Show signs of wear or use.
• Have been damaged after delivery.
• Are missing original packaging or included components.
• Were returned without prior authorization.
ORDER CANCELLATIONS
If you need to cancel or change your order, please contact us as soon as possible at support@petalpebble.com.
Because orders may begin processing shortly after purchase, we cannot guarantee that changes or cancellations can be made once fulfillment has started.
EXCHANGES
We do not currently offer direct exchanges. If you would like a different item or quantity, please contact us and we will help determine the best option.
CONTACT US
For any questions regarding returns, refunds, or your order, please contact:
Petal & Pebble
Email: support@petalpebble.com
Website: petalpebble.com